After Installing the Feb 2015 Updates for Office 2013 ProPlus via ClicktoRun, OneDrive no longer opens with the error message:

"Sorry, we cant perform this action. Incompatible Office products are installed on your machine. If you have an administrator, please contact them for help. "

The eventviewer info is:

- <System>
  <Provider Name="Microsoft Office 15 Alerts" />
  <EventID Qualifiers="0">300</EventID>
  <Level>4</Level>
  <Task>0</Task>
  <Keywords>0x80000000000000</Keywords>
  <TimeCreated SystemTime="2015-02-11T17:08:53.000000000Z" />
  <EventRecordID>605</EventRecordID>
  <Channel>OAlerts</Channel>
  <Computer>BP-W-7DB824.raydon.com</Computer>
  <Security />
  </System>
- <EventData>
  <Data>Microsoft OneDrive for Business</Data>
  <Data>Sorry, we cant perform this action. Incompatible Office products are installed on your machine. If you have an administrator, please contact them for help.</Data>
  <Data>702089</Data>
  <Data>15.0.4693.1000</Data>
  <Data />
  <Data />
  </EventData>
  </Event>


I have other office products on here including:

SharePoint Designer 2010

SharePoint Designer 2013

Microsoft PowerBI Designer Preview

and this is installed on Win 8.1 Enterprise

Kind of stumped what is causing this... I see KB2920798  mentions this error message is now added when cant open a document due to a mix of click-to-run and MSI install for office.  I only have click to run for Office 2013 and the MSIs are only for addons in excel (power query) and the additional Microsoft Software...

Anyone have ideas what is causing this and how to resolve?

• Edited by Glenn Heydolph Wednesday, February 11, 2015 5:22 PM

I uninstalled SharePoint Designer 2010 and rebooted and it now works...

Request can be closed.

• Marked as answer by Glenn Heydolph Wednesday, February 11, 2015 6:04 PM

I have the same problem. But I have Czech versions of the Word and OneDrive for Business ("OneDrive pro firmy").

I do not have the SharePoint Designer nor update KB2020798. I received KB2920746 on 11th February (plus other updates for Office, but any other for OneDrive for Business). Anyway, uninstall of the KB2920746 doesn't help.

The error in Czech:

Microsoft Word
Je nm lto, ale tuhle akci nememe provst. Na potai mte nainstalovan nekompatibiln produkty Office. Pokud mte sprvce, podejte ho o pomoc.
P1: 702089
P2: 15.0.4693.1000
P3: 
P4: 

It helped me to unistall OneDrive for Business (Onedrive pro firmy) - displeasing solution, right?;-(

• Edited by Jan Mach Monday, February 16, 2015 12:51 PM corrected KB number
• Proposed as answer by Maxim Kislitskiy Tuesday, February 17, 2015 8:14 AM

We have the same problem. I tried to uninstall OneDrive for business, but that doesn't do the trick. There is no SharePoint Designer installed. The only thing that 'works' is uninstalling Office 2013 and re-installing it. Removing update KB2920798 also doesn't fix the problem.

Is there something else I can try?